e-Consent for insurers

Konnect NET’s e-Consent makes the informed consent process easier and more robust for insurance consumers, health providers, insurers and insurance advisers.

Benefits

Better informed

Have confidence that your customer has a complete understanding of what they have given their consent to.
Full audit trail

A comprehensive audit trail and records indicating the individuals involved, their actions, and respective timestamps, enhances the overall strength and resilience of the process.
Robust security

Confirmation of identity through the use of secure tokens and on-device signatures.
Easier consumer experience

An easier and more modern experience for consumers.

Have peace of mind knowing that your customer has been sufficiently informed

The 3 fundamental challenges with consent processes today
Time

Hard-copy consent is slow and burdensome.

Accuracy

Some health providers had trouble confirming the customer’s true understanding of what they were consenting to.

Process

Some health providers have their own additional process to capture consent from their customers. At times this is verbal, undocumented consent which is somewhat risky from a medico-legal perspective.

These combined to make a process that can be slow, producing a poor experience for advisers, doctors and insurance customers when applying for insurance cover or making a claim.

We took it upon ourselves to create a market standard solution that addresses this issue and that can be used by all insurance companies. At the same time, lending confidence to health providers that their patient has been sufficiently informed.
Accreditations

Developed in consultation with the New Zealand Medical Association

Finalist in the ANZIIF Insurance Awards for Innovation of the year

Alignment with the Electronic Transactions Act 2002

If you’d like a demo or more information on e-Consent, we’d be delighted to help.
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