Helping health providers respond to insurance requests - quickly and securely.

Cut out the time and hassle from completing insurance information requests

SureMed simplifies the process of handling numerous information requests from third-party sources by providing a swift, secure, and hassle-free solution. Our standardised process and single point of contact ensure a more efficient experience for you and your staff. Moreover, we offer this service to health professionals free of charge.

SureMed Key Benefits

SureMed is the industry standard in New Zealand, with 99.9% of GPs and all major Life insurers using the service.

Reduced manual tasks

Our user-friendly and streamlined electronic system reduces manual tasks and rework to free up valuable staff time.
Less interruptions

Benefit from just one contact point and one standard workflow instead of being constantly interrupted by dozens of different third-party workflows and follow-ups.
Better value for time spent

SureMed has reduced the average time it takes for a doctor to complete a request by over 50%. Practices love the reduced paperwork cost.
Get paid faster

SureMed's easy invoice reconciliation and automated billing functionality has helped reduce payment cycles from over 60 days to just 5 on average.​
Protect confidential information

Have peace of mind that your patients' health information is encrypted and seen only by those authorised and required to view it.
Quicker insurance outcomes for your patients

Faster medical request turnaround times mean that your patient's insurance claim or application for cover is actioned quicker.

Key features

Standardised workflow

One easy workflow, a standardised request format and a single point of contact for all third-party requests.
Multi-layered security

Multiple electronic security layers as well as physical and management processes are in place to protect confidential information.
Multiple response options

Receive and respond to requests directly from your clinical software or use our secure web-based portal.
Automated invoicing

We employ an efficient invoice reconciliation system and automated billing process to ensure timely payment to healthcare providers on behalf of insurers.
Smart forms

Our clinical integrated smart forms provide a seamless paperless experience, featuring information pre-population and the ability to complete questionnaires directly on the screen.
Friendly support staff

Our friendly customer service team will be your representatives for multiple third-parties and will also address any training or technical difficulties you may have.
We take information security very seriously.
Konnect NET undergoes annual security audits run by government approved independent vendors, is compliant with NZ privacy laws, and its security standards meet the requirements of international banks and insurance companies. Patient information is seen only by those authorised and required to view it and is protected by multiple layers of security:
Challenge-response authorisation
Authenticated users
Role-based access control
Passwords and passphrases
Data Encryption
Virus Scanning
Data Retention Policy
Audit Logs

Getting started

For optimal administrative efficiency and security, we recommend utilizing PMS integration if you're a user of Medtech, Indici, or MyPractice when responding to SureMed requests. Alternatively, our web-based portal is an excellent option.

If you’d like more information on SureMed, we’d be delighted to help.
Contact Us
New and improved version available for Medtech

SureMed’s updated version for General Practices using Medtech is now available, featuring the latest technology and streamlined feedback mechanisms for further enhancements.

SureMed Update